Denied Business Report

Denied Business can take many forms. Denial codes are used to track business that does not materialize, whether you do not take the reservation or the guest does not want to stay at your Property.

Any Denied Business can be viewed as a report using the Denied Business command in the Room Reports section of the Reports Menu.

The Denied Business Report shows all of the reservations that were "denied" (turned away) during a specified date range. Once generated, the report shows the date the business was turned away, the date they were due to arrive, the company, rate, number of nights, potential revenue, market segment, denial code, who entered/denied the reservation, and the reason.

 

 

 

The Reports Menu can be accessed by clicking the Reports icon on the Action Bar:

Action Bar for Skyware Systems with words

Note: In the NEW look for Skyware, the Action Bar appears slightly different but retains the Reports button.

Action Bar NEW skin look

OR

Full Menu

Click the icon on the left for the Full menu.

Full Menu Icon OR Full Menu option when viewed using the modern light look of Skyware

This will display the Full menu in a tabular form, with four sections, Registration, Status, Cashier and Other.

Full Menu Table OR Full Menu popup version seen in Modern Light look of Skyware

From the Status Section, select Reports.

Status section of Full Menu with Reports option selected OR Status section of the Full Menu with Reports => command selected, NEW look for Skyware

 

The Reports Menu screen is divided into four sections, each containing command links for different types of reports. These sections are Room Reports, Revenue Reports, Managers Reports and Other Reports.

Reports Menu screen OR Reports Menu, NEW look for Skyware

Select the Denied Business report command from the Room Reports section.

Room Reports section of Reports Menu with Denied business command selected ORRoom Reports section of the Reports Menu with Denied Business command selected, NEW look for Skyware

 

When the Denied Business command is selected, the Denied Business Report screen will open.

Denied Business Report screen example, NEW look for Skyware

 

Date Range: Choose the Date range for the Report to display.

 

From: Click within the date field to expand the calendar and choose the desired date. By default, today's date is selected.

To: Click within the date field to expand the calendar and choose the desired date. By default, today's date is selected.

Note: Changing the "From" date will automatically update the "To" date (to the same date). To expand the date range shown on the report to more than one day, you MUST change the "To" field, AFTER the "From" date field

 

When you have selected the date range to display, click the button Run Report.

Denied Business Report example

Once generated, the report shows the date the business was turned away (denied), the date they were due to arrive, the company, rate, number of nights, potential revenue, market segment, denial code, who entered/denied the reservation, and the reason the business was denied (as a comments section).

 

By default, the report is generated in PDF form and opens in a separate browser window. From there you can select to save or print the report, among other options. You can, instead, check the Generate report to excel checkbox to generate the report in HTML for downloading to excel instead of PDF.

  

Date Updated January 31, 2024